Staffing Allocation

Shift Scheduling & FTE Converter

Convert interval-level demand into required hiring FTE considering work-week policies and part-time mixes, then optimize shift patterns to eliminate coverage deficits.

Workforce Mix & Work-Week Parameters

Full-Time Standard Week

hrs/wk

e.g. 40h US, 37.5h UK/Canada

Part-Time Mix

% of headcount part-time

Part-Time Work Week

hrs/wk

Average weekly hours per PT

Shrinkage %

PTO, breaks, absenteeism

Operating Schedule Operating days scaling

Net Productive Hours

Queue talk & wait workload

Gross Paid Hours

Includes 30% shrinkage

Required Headcount (FTE)
--
Standardized 40h FTE

Full-Time Staff Needed

80% FT proportion

Part-Time Staff Needed

20% PT proportion

Total Bodies to Hire/Schedule
--
Total distinct workers

Daily Staffing & FTE Distribution

Day of Week	Total Volume	Peak Erlangs	Net Productive Hours	Gross Paid Hours	Base FTE Needed	Gross Scheduled FTE